CANCELLATIONS

If you wish to cancel your booking you must give us 72 hours notice prior to your booking date for a full refund of your deposit / room hire payment. 

It can take up to 10 days for your refund to be processed. 

If you would like to reschedule, where availability allows, we can do this at no extra charge for your group. 

 

ROOM CLEANING

Please note we apply a 30 minute grace period between bookings to allow staff to clean and prepare your room before your groups’ arrival. This will not have any impact on the times that you have booked for! 

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LATENESS

If your party is running late then please let us know! We will do our best to accommodate you, however please bear in mind if we have other bookings we cannot extend your booking out with the original time that you were booked in for and will have to charge full price. 

If you do not contact us to say you are running late we may not be able to hold your room and your deposit is non refundable.

 

BREAKAGES

Accidents happen! Please take care of our equipment, any damage or theft to our equipment or fixtures and fittings will be charged to the guest responsible for booking the room. 

 

CCTV

Please note the premises have CCTV in operation throughout the building for the safety and wellbeing of our staff and customers.

 

FOOD & DRINK

We do not allow groups to bring in their own food and drink to Sing City. We have secure lockers if you wish to store anything during your visit. 

Any individual or group found to bring their own alcohol onto the premises will be asked to leave with no refund on their booking. 

 

UNDER 18s 

Guests under the age of 18 will not be allowed entry to Sing City after 8pm; this is for the protection of young persons and their overall enjoyment of the Sing City experience. Please contact our team if you are bringing anyone under the age of 18 to your booking to avoid disappointment.

 

CUSTOMER CONDUCT

We reserve the right to refuse entry or service to any groups or individuals that are over intoxicated or on the grounds of anti social behaviour as stated in the Licensing Act (Scotland) 2009. 

 

If a member of your group is refused entry to the premises under these grounds we cannot offer any refund on your booking. 

 

RESPONSIBLE DRINKING

Please drink responsibly!